Golden Arches on Hold: McDonald's Hit by Global IT Outage
Fast food fans around the world faced disappointment today as a widespread IT outage disrupted operations at McDonald's locations. Customers in the United States, Japan, the United Kingdom, and several other countries reported issues with ordering, inventory management systems, and even basic functionality. While the extent of the outage remains unclear, reports suggest it impacted a significant number of restaurants. McDonald's acknowledged the problem in a statement to CNN: "We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved," the company assured. Importantly, they emphasized that the outage was not a cybersecurity breach. The specific effects of the IT meltdown varied by location. Here's a glimpse into the situation across different regions:
Japan
McDonald's Japan took to social media, apologizing for the inconvenience caused by a "system failure." Their initial post indicated temporary service disruption, followed by a later confirmation of nationwide closures.
United States
A Virginia McDonald's manager reported difficulties with handheld ordering devices, login issues on computers, and a non-functional inventory management system. Fortunately, the store managed to stay open by taking orders at the drive-thru and register.
United Kingdom
Similar to the US, reports emerged of a localized outage affecting a UK store for approximately an hour.
Other regions
Social media updates from McDonald's in Hong Kong and Taiwan also hinted at system problems, impacting online and phone ordering capabilities.
March 15, 2024 0 100
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